SHIPPING CHARGES 

Shipping charges will be added to your order and there will be specified upon confirmation of the order. They are in charge of the user and depend on the country of shipping. Free delivery will be applied to your order at the end of the buying process. 

International shipments outside the European Economic Community might incur additional taxes, duties or customs fees. Pispiripispo cannot control or predict these additional costs that the customer may have to assume , these charges are your responsibility and are not refundable. They are not included in the item price or shipping cost.  

Below you will find the estimated rates for your location. 

NATIONAL SHIPPING

PENINSULA, BALEARIC, CANARY ISLANDS AND ANDORRA 5,95€
CEUTA AND MELILLA 6,95€
2-5 working days

* Free shipping on orders over 150€

PENINSULA 9,95€
24 hours working days

INTERNACIONAL SHIPPING

EUROPE 18,95€
REST OF THE WORLD 25,95€
7-20 Working days

DELIVERY TIMES AND PAYMENT METHODS 

Welcome to Pispiripispo online store. During the registration process at www.pispiripispo.com you will be required to register or provide your personal address information.  

To place your order, please select the products and quantities you wish to purchase and add them to the basket. You can review your Shopping basket before completing your order.

The prices of the products are as specified on our website (VAT included) and Pispiripispo reserves the right to modify these at any time.

Once you place your order and accept payment you will receive an electronic mail from info@pispiripispo.com confirming acceptance of the order. This email is not an acceptance of your order, just a confirmation that we have received it. 

The delivery periods are calculated from payment confirmation. They are approximate and are to be used as a guide, only, therefore being exempt from exceptional circumstances. 

Orders are prepared and dispatched on working days from Monday to Friday. The shipping delays can be longer during clearance sale, end of series, sales and/or promotion.

We will not be liable for delays caused by such event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received. 

Pispiripispo reserves the right to choose the carrier and guaranty the good delivery of the products.  

The package will be delivered to the address you have stated as your delivery address. If you wish us to ship your package to an alternative address please state that address in the checkout process. If you wish to send products to more than one address, please place one order for each address. You will be charged for shipping with each order.

We are unable to redirect orders once items have been dispatched. 

We require a signature for any goods delivered. In case of non-attendance, a notice of proceeding is left in the recipient’s mailbox. This one has 15 days to get it from the office. Pispiripispo do not deliver mailboxes. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages

At any moment you have the possibility to follow your package on www.correos.es 

In the event that we are unable to obtain authorization for payment, the item ordered is out of stock or is withdrawn due to issues with quality control standards, shipping restrictions apply to a particular ítem, etc.

For deliveries in countries outside the European Union, you may be subject to import duties and taxes. Pispiripispo is not responsible for any foreign obligation. The receiving party will always be responsible for additional duties and taxes to be collected by foreign governments and agencies.

Delivery times are provided as guidelines only, and do not take into account possible delays due to destination customs clearance.

 Prices shown are in Euros (€) and are inclusive of VAT at the applicable rate.

If you are a customer whose credit/debit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

PayPal allows secure payment from your bank account or PayPal credit. You can also opt to pay using your credit card.

GENERAL PURCHASING TERMS AND CONDITIONS

This document contains the General Terms and Conditions governing the contract which will bind you to Pispiripispo.

We are available to clear up any doubts through our Customer Service at hola@pispiripispo.com

You can also contact us at the following address: Pza. Biteri 1, ppal. Izda. 20001 Donostia-San Sebastián, Gipuzkoa, Spain and on the phone number +34 666 187 854.

We will be delighted to help you in settling any doubt, enquiry or suggestion that you may have.

Pispiripispo reserves the right to review and modify these “General Terms and Conditions” at any time, and you will be bound by the terms in force at the time when you place the order.

1. COMPANY INFORMATION

The General Terms and Conditions given herein are the sole terms applicable to use of this website, whose sole owner is Pispiripispo, a trademark of Spanish origin, located in Pza. Biteri 1, ppal. Izda. 20001 Donostia-San Sebastián, Gipuzkoa, Spain, NIF 34106751M.

2. PRODUCT INFORMATION

All the products on our web page have detailed information about the available colours, size and materials used, as well as photos of the product. If you detect any inaccuracies, please let us know by sending an e-mail to hola@pispiripispo.com so we can correct it.

Prices

The price of products is as stated on this website. In the event of Pispiripispo detecting any error as regards the price, we will get in touch with you immediately, offering you the chance to cancel the order made or to replace your order with the proper price.

The prices that are included in the web page include the VAT. But exclude the shipment costs, which will be added to the total amount due for purchase of the product. The national and EU shipment costs include the V.A.T.

The costs of customs, duties, taxes and any other sum which have to be paid to perform delivery of the products in a country which is not a member of the European Union will be for your account.

Guarantee of the products

All the products supplied by Pispiripispo have the guarantees demanded by current legislation in the sphere of consumers and users. Users are hereby informed that the photographs of the products offered are only for illustration purposes and meant as a guideline, thus possibly differing from the original. The descriptions and illustrations of the items offered over the www.pispiripispo.com website are not of contractual nature but merely informative.In the event of an item having any flaw or defect during the guarantee period, you must immediately inform Pispiripispo of this by sending an e-mail to the Customer Service in order for us to be able to manage the incident properly as soon as possible.

3. ORDERS

To place your order you must go through the on-line purchasing procedure and accept payment. After formalizing this step you will receive an electronic mail confirming acceptance of the order. We are available to clear up any doubts that you may have abour orders through info@pispiripispo.com. Pispiripispo will supply the products subject to their availability.  

4. PAYMENTS

The customer can use any of the payment methods available on our page when placing an order.

Users can pay by Credit Card or Paypal.

Pispiripispo guarantees that it uses secure payment systems of top-level financial institutions in electronic commerce. As a complementary measure and to cooperate in preventing fraud by electronic channels, Pispiripispo reserves the right to verify your data and adopt any means it considers fit (including cancellation of the order) so that the product is delivered in accordance with the details that you gave in your order. 

5. DELIVERY

Products will be sent to the address provided by the user using Correos services. In order to optimize the delivery we advise to supply an address where the order can be delivered during working hours.

 If we do not comply with the delivery times stated on the product page, except in case of a reason beyond our control, you may cancel the order. Please do not accept any packages that are damaged or show signs of having been opened. Make a claim to the carrier and send us a copy of the claim.

Pispiripispo will not be liable for any non-compliance or delay on the grounds of force majeure, understanding force majeure to mean any act, event, omission or accident which is beyond our reasonable control. Pispiripispo will not be liable either for the acts of the courier companies that it uses for making the delivery of its products at any time.

Pispiripispo reserves the right to collect or withhold any sum due for compensation of damages which it has undergone as a result of the impossibility of delivering the goods.

We want to ensure your satisfaction with the service rendered, for which reason we will make every effort to follow up the obligations and commitments taken on with you. 

6. PURCHASE CANCELLATION AND RETURN POLICY

Once you order has been shipped or has left our facilities you can not cancel or change it until it has been delivered you. Pispiripispo accepts returns and exchanges within 7 days from receipt of your order.

If an item is not going well, you have chosen the wrong size or you don’t like the item you ordered, you can change to another or refund your money. You have seven working days from reception of the item to make use of your right to cancel and be able to return the article that you have purchased from Pispiripispo.

Pispiripispo will proceed to refund the price paid for the products, in the terms and on the conditions detailed below.

You may only return products which are in the same condition as they were when you received these.

Pispiripispo will not make any refund nor accept the return of any products if the item has been used, is not labeled, has undergone some damage or is not in its original packaging, for which reason we request you to be careful with the product until you process its return.In the event of this being a return due to an error, a faulty product or the fault of Pispiripispo., this return will not entail any additional cost for you.

After receiving the product, Pispiripispo  will examine this and will let you know if the return is applicable or not in view of the state in which the product is in. The refund will be made within 15 days from the date on which you requested the return and by the same means as used for making the payment.

The rights recognized by current legislation are in any event safeguarded. Please send your parcel to:

PISPIRIPISPO
Pza. Biteri 1, ppal. izda.
20001 Donostia / San Sebastián
España

7. OTHER CONDITIONS

Pispiripispo reserves the right to change prices, products, offers and commercial conditions. All Pispiripispo products include Value Added Tax (VAT), excluding any other charge or tax.

Privacy policy and data protection

Any personal details you provide will be incorporated into a personal file owned by Pispiripispo with the purpose of managing the users’ register on this page, giving them access to all the sections and sending them advertisements. You grant your expressed and unmistakeable consent to the processing of the personal data as stated above by the service provider employed by Pispiripispo.The user has the right to access, change, cancel or pose their data in compliance with the regulations kept at the following email address hola@pispiripispo.com

Pispiripispo guarantees that it has implemented all the pertinent security measures in its installations, systems and files. Also we guarantee the confidentiality of the personal data and that it will not be used for any other purpose than the stated above. 

Intellectual property

This web page, including the source code and the contents developed by its owner or its contributors is protected by the current national and international intellectual property regulations. All rights are reserved. Pispiripispo grants a limited license to the persons accessing its web page for using this. Said license will only be for personal and not commercial use, and all the warnings on copyright and intellectual property included on its website must be kept intact at all times.

Pispiripispo furthermore reserves all the intellectual property rights connected with any part of its website (including, entailing no limitation thereby, any graphic designs and codes used in this, its trademarks, trade names, denominations or slogans) or the products supplied to its customers, which may be covered by protection according to current intellectual property legislation. Any act of reproduction, distribution, transformation or public disclosure as well as any kind of assignment of all or part of the content of this website is expressly forbidden.

If you consider that any of the contents of the web page infringe the copyright, please let us know by sending an e-mail to hola@pispiripispo.com so we can proceed to withdraw it.

Applicable legislation and jurisdiction

Spanish legislation shall be applicable to any action taken on our website as well as for any purchases made over this, settlement of any disagreement being subject to the Spanish courts in Donostia-San Sebastián.